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Frequently Asked Questions

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GENERAL
 
WEBSITE
 
BILLING
 
 
  General answers


What is 4SiteCreation?
4SiteCreation provides you with the choice and flexibility to create an e-commerce engineered website with an intuitive Authoring and Management tool. With 4SiteCreation there is no need for you to know HTML, or any programming language - if you can fill in a form and click on Design Options you can build your online website or e-commerce store in minutes.

What kind of service do you offer?
The 4SiteCreation service includes hosting of your website, and access to 4SiteCreation, a website authoring tool that allows you to modify your website at any time.

What is a website template?
4SiteCreation has purposely built templates that create a professional look and feel for your business. These designs would cost hundreds of dollars to commission. The templates can be changed at any time.

Do I need to purchase any hardware or software?
No. 4SiteCreation is a server driven application, which means that you log into the application with a login ID, and Password. All you need is an Internet Connection and the Browser you are currently using.

Do I need to know HTML or any program language?
No, you only need to point and click with your mouse to fully create and manage your website.

What is a web site address, URL or Domain name?
A website address or URL (Uniform Resource Locator) is used to identify and locate your website pages on the Internet. Computers use Internet protocol (IP) numbers to locate each other on the Internet (much like telephone numbers). These are hard to remember. Simple web addresses, such as www.yourcompanyname.com, are used instead and linked to identify Internet IP addresses.

What technology does 4SiteCreation use?
We based our foundation on IBM Hardware Products and Sun Microsystems and Java Software. Our Java service based software ensures security and delivers a robust solution to your company's web development and hosting needs. Our technology allows 4SiteCreation to be expanded and have new features added at any time, without taking the system off-line.

 

 
  website answers


How many pictures can I place on my website?
The number of pictures, text items and pages depends on the package that you have chosen.

Can I customise my website?
Yes, you can custom upload your company logo, product images, change page buttons, text, links and all aspects of the website.

Can I upload graphics or animated graphics on my website?
Yes, you may use any GIF (gif) or JPG (jpg) image on your website. 4SiteCreation makes it easy. All you need to do is locate your file on your hard drive and upload to your website using the 4SiteCreation tool.

What if I want to change my website design after it has been published to the Internet?
4SiteCreation will allow you access to your website at any time from any computer. Just login and if you want to change anything you can - 24 hours a day, 7 days a week.

Where do I go to manage my website?
4SiteCreation has its own website where you can add/delete/update information and alter your design. Go to www.4sitecreation.co.uk and login with your own unique login ID and password.

If I need help?
If you need help with any of the mentioned features or if you have any other questions, ring 1300 782 787 (some features and services incur a charge).

 

 
  billing answers


How much will this all cost me?

Please take a look at our Pricing Schedule. Our monthly plans for hosting are economical, value packed, and may include registration of your company's own unique Domain Name.

What payment methods do you accept?
We accept a cheque for the initial fee and we use direct debit for the hosting fees.

Do I have to commit to a long-term contract?
Our services are based on quarterly payments for a minimum of 12 months. You may cancel your account at your discretion but you will remain responsible for the balance of the 12 month hosting fee.

What do I need to start?
You will need some basic information on your company: Business Name, Address, Phone and Contact Numbers, Email Addresses, and your ABN or ACN. You will also need to nominate a bank account for the direct debit payments.

Will I receive a tax invoice every month?
No, you will be sent a quarterly invoice for your hosting fees via email.

How do I cancel my SiteSTART subscription?
To change your subscription at any time, email info@sitestart.com.au

If I have a billing question what should I do?
For questions on billing please contact info@sitestart.com.au

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